Returns & Exchanges
All Cobra products and Accessories purchased factory direct are backed by a 28-day money-back guarantee. If you're not absolutely delighted with your purchase, you may return it for a refund.
If you feel that your purchase just isn't right for you, please fill contact us to determine whether your item is eligible for a refund and initiate the return process. We will get back to you with return instructions as soon as possible. Refunds are typically issued 7-10 business days from receipt.
Please note that return requests submitted outside of the 28-day guarantee period will not be honoured.
**Please be sure to obtain a return authorisation number before shipping your product back and clearly write it on the outside of the box. Failure to do so may result in your package being refused or cause delays in processing your refund.
Cobra is obliged by EU law to also refund initial shipping charges when you decide to return it. If you shopping from outside of the EU we will not refund the initial shipping charges. When returning a product to us, you are responsible for paying the charges sending it back to us.
We are not responsible for lost packages. We recommend using a shipping service such as DHL, UPS, Federal Express, or TNT that offers insurance and tracking on shipments.
Cobra does not accept returns of products purchased from other retailers or online sites.